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CUSTOMER CARE
First impression is everything.
We are here to help in any way as possible so that your revolving experience with us will continue to be an excellent one.
Have any questions or concerns?
We are here to assist!
Please fill out the message box and we will be glad to respond to your request as soon as possible. Don't forget to include your order/invoice number for faster customer service.
FAQ
What is your shipping policy?
Standard shipping & handling is $8.00 flat rate fee. Orders will be processed within 24-48 hours and shipped after process is complete. Your item(s) shall arrive within 3-7 business days. Shipping time does not include Saturdays, Sundays, or holidays unless announced. You should receive an email with tracking info after your item(s) has been shipped. Mocha Motives Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for shipping. All transactions are safe and you have the option to save your credit card info for faster checkout.
Do you provide International delivery?
As of right now, we do not ship internationally.
How do I track my order?
Once your order has been placed, Mocha Motives Boutique will send out notifications via email with your tracking information until item(s) has arrived at your destination.
***WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.***
The customer assumes all responsibility once your tracking information has been issued. If you are in any concern that your package is lost or stolen please contact your local USPS office to request a trace on your package. If an unclaimed package has been returned back to us, we reserve the right to charge an additional shipping costs to mail the package back out to the customer again. Mocha Motives Boutique is not responsible for packages that are delayed due to weather such as a natural catastrophic events.
How do I return an item?
DUE TO THE COVID-19, THERE WILL BE NO EXCHANGES UNTIL FURTHER NOTICE.
What is your return policy?
If your item(s) were previously damaged prior to delivery or on-site purchase, send an appropriate picture (and include order/invoice # for faster customer service) to infomochamotives@yahoo.com. You will only have two days after your delivery or on-site purchase to contact us to receive a full refund. Otherwise, due to the COVID-19, THERE WILL BE NO EXCHANGES UNTIL FURTHER NOTICE.
What is your pre-order policy?
Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before it arrives with us. Please kindly note, pre-orders cannot be cancelled/refunded once placed.
Mocha Motives Boutique is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind, or cancellations. However, we will update you after your pre-order is available for shipping.
You will proceed through the check out as usual & make a full payment when making a pre-order. Your order will only be shipped upon arrival of the pre-ordered item(s). If for any reason the item is no longer in stock you will be notified for a full refund.
Have questions, please feel free to email me at infomochamotives@yahoo.com and/or send a message through the chat. Thanks again for your continued support!